Refund policy

1. Return Process

To return an order, you must contact us first. Returns can be mailed to the address provided by us after starting the return process.

a. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

b. You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

c. It’s recommended to use a trackable shipping service or purchase shipping insurance, as we can’t guarantee that we will receive your returned item.

d. All refunds will be subject to a 15% restocking fee.

e. We will automatically issue the refund to your original payment method. Refunds typically take 10 business days to appear in your account, depending on your bank or card issuer.

2. Refund requirements

Our refund or return policy is valid for a period of 14 calendar days from the date of the delivery date. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 14 calendar days has lapsed, we can’t, unfortunately, offer you a refund.

The following criteria must be met to qualify for a refund:

The product must be in original packaging and not damaged
The product must be unused
To complete your refund, we require a receipt, purchase order, or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.

In order to ensure the above criteria have been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

3. Late or Missing Refunds

a. If you haven’t received a refund yet, first check your bank account or credit card statement. Contact Your Bank, if it may take some time before a refund is officially posted.

b. If you’ve done all of this and still haven’t received your refund, please contact us.

4. Sale and clearance items

a. Only regular priced items may be returned, unfortunately, sale or clearance items cannot be returned.

b. Sale items are FINAL SALE and cannot be returned

5. Exchanges Conditions

a. Exchanges may be possible if you received a defective or incorrect item. To arrange an exchange Contact us and receive further instructions.

b. If you did not like your purchase, the exchange is available. For discussing your options, contact us.

6. Cancellation

Since the package contains certain unique and/or handcrafted items, and we have already launched some processes from the time you place your purchase, cancellation is not available.

Policy Updates

We reserve the right to modify this Return and refund policy at any time. Changes will be effective immediately upon posting to our Site. If we make significant changes, we may notify you via email or by a notice on our website.

We welcome your questions or comments regarding these policies. If you believe that we have not adhered to this Statement, please contact us.

Company name: MURUAL LLC

DBA: FLEYKANZO
Email: info@fleykanzo.com
Head office: 440 Louisiana St. Suite 900
Houston Texas 77002, United States.